Thank you for shopping with Pharaoh's Gems. Orders are typically made and shipped within 1week after purchase. During a sale it can take up to 5-10 additional business days due to increased volume.


Once order is shipped, tracking information will be updated. Shipping is done via USPS.


For custom orders after confirming details of your items full payment is due before starting

Please allow adequate processing time to receive USPS Tracking Update on your order.

 Kindly ensure the accuracy of your order details and shipping information as there are no refunds.

Orders cannot be canceled or refunded once the order has been fulfilled.



To receive expedited shipping please select it on shipping tab, however that only accounts for shipping time and not processing time 


If your package has been confirmed via USPS delivered and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages.


Once you file a claim with USPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address.


If you decide to file a claim through pay provider your tracking number will be uploaded which states that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.


In the rare case you receive an incorrect order, please contact us to ship us the incorrect order and we will ship the correct products. If you are missing item(s) please contact us and the item(s) will be shipped. 


All Pharaoh's Gems are personal in nature; therefore, we are unable to offer refunds or exchanges once your order has been fulfilled.  However, we will work with you to provide size adjustments as necessary.  


We are not responsible for lost or stolen items. We are also not responsible for damaged items due to improper care. Please refer to care guide and follow instructions carefully.