Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation once your order has shipped.

How much is shipping?
Orders over $60 qualify for FREE standard shipping.
Orders under $60 are charged a flat $6 shipping fee.
Shipping rates are subject to change based on carrier rate adjustments.

Do you offer expedited shipping?
Yes! Expedited shipping options are available at checkout. Delivery timeframes and rates will be shown before you complete your purchase.

How long does shipping take?
Standard shipping typically takes 3–7 business days after processing. Expedited shipping times vary based on the option selected at checkout.

Can I change or modify my order?
Yes — orders may be modified up until fulfillment. Please contact us as soon as possible through the customer service chat box on our website. Once an order has been fulfilled, we are unable to make changes.

What if I entered the wrong shipping address?
Please contact us immediately via the customer service chat box. We cannot guarantee changes once an order has been fulfilled. We are not responsible for orders shipped to incorrectly provided addresses.

Returns & Exchanges

What is your return policy?
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been fulfilled.

What if my item arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery through our customer service chat box with your order number and clear photos of the issue. We will review and resolve the situation as quickly as possible.

Jewelry Care

How should I care for my jewelry?
To keep your jewelry looking its best:

• Avoid prolonged exposure to water

• Remove before showering, swimming, or exercising

• Apply perfumes and lotions before putting on jewelry

• Store in a dry, cool place

• Wipe gently with a soft cloth after wearing

Proper care will help extend the life and shine of your pieces.

Will my jewelry tarnish?
Natural wear over time is normal, especially with frequent use. Following proper care instructions will significantly extend the lifespan of your pieces.

General Questions

How can I contact you?
We’re happy to help! Please use the customer service chat box on our website for the fastest response.